Guarantee and Support

Our customer service team is happy to help you with any concerns relating to repair service, returns or complaints.

Repair Services

You can contact our customer service with any questions concerning guarantee and repair services that are included in the products guarantee. The watches are always sent to the importer’s official repair service to be fixed and looked after by professional watchmakers. Our customer service can be reached via email: info@watchesonline.com‬. Check the service times of our customer service down below. We always aim to get back to you as soon as we can.

Please note that the guarantee on watches only covers possible faults in the watch’s movement or factory defects. The guarantee does not cover the watch’s case, glass or strap which naturally wear off in use.


Returns

We offer our customers a 60 day return policy on unused items. The product can be returned to our shop in Tuuri (see the address down below). Please note that all delivery costs, as well as the risk for damages, are the customer's responsibility in the case of exchange or return. Please remember to contact us before returning your item, so that we are able to help you with further instructions.

Address for returns
Keskisen Kello Oy
Onnentie 7
63610
Tuuri
Finland


Complaints

Even though we do our work with care and only source brands of high quality, sometimes things don’t go quite according to plan. We are prepared for any situation and do our best to fix any unfortunate incidents as soon as we possibly can. Our customer service is there to help you! In case you have a complaint you can reach our customer service via email: info@watchesonline.com.


Reach our customer service

By E-mail: Write us at info@watchesonline.com. We answer our emails as soon as we can: on weekdays usually within 24 hours. if you try to reach us during the weekend, we'll try to get back to you during the next Monday.

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